Loomsy ("we," "us," "our") operates loomsy.ae. This policy explains how we collect, use, and protect your personal data when you visit or shop with us, in line with UAE data protection principles, including the UAE Personal Data Protection Law (PDPL).
Information We Collect
- Contact & order information: name, email, phone number, shipping/billing address, order history.
- Payment information: processed securely by our payment partners (card processors, Tamara, Tabby). We do not store your full card details on our servers.
- Automatically collected data: IP address, browser type, device information, and browsing behavior on our site, collected via cookies and similar technologies (including Meta/Facebook Pixel and Google Analytics).
How We Use Your Information
- To process and deliver your orders
- To communicate with you about orders, delivery, and customer service
- To offer buy-now-pay-later options through Tamara and Tabby, which involves sharing relevant order and contact details with them to assess and process your payment
- To improve our website and product offering
- To run marketing and retargeting campaigns via Meta/Facebook and analyze site performance via Google Analytics
- To comply with legal and regulatory obligations
Cookies & Tracking
We use cookies and pixels (Meta/Facebook Pixel, Google Analytics) to understand site usage and show relevant ads. You can control cookies through your browser settings; disabling them may affect site functionality.
Sharing Your Information
We share data only with:
- Payment processors and BNPL providers (Tamara, Tabby) to process payments
- Delivery/courier partners to fulfill your order
- Analytics and advertising platforms (Meta, Google) as described above
- Legal or regulatory authorities where required by law
We do not sell your personal data to third parties.
Data Retention
We retain your personal data for as long as necessary to fulfill orders, meet legal/tax obligations, and resolve disputes.
Your Rights
Under UAE PDPL, you may have the right to request access to, correction of, or deletion of your personal data, and to object to certain processing (such as marketing). To exercise these rights, contact us at loomsy.ae@gmail.com.
Data Security
We take reasonable technical and organizational measures to protect your data, though no method of transmission or storage is 100% secure.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
For privacy-related questions, email loomsy.ae@gmail.com.