Once an order has been confirmed, it cannot be cancelled. Please review your order details carefully before submitting your purchase.
Returns and Exchanges
We do not accept returns or exchanges unless the item received is confirmed to be defective.
If you receive a defective item, please notify us by email at loomsy.ae@gmail.com within 24 hours of delivery. To help us process your request, please include:
- Your order number
- Proof of purchase
- A clear description of the issue
- Clear photos showing the defect
The item must be unused and returned in its original packaging to be eligible for consideration.
Refunds
If your return is approved and a refund is applicable, payments made by card or other online payment methods will be refunded to the original payment method used for the purchase.