Terms of Service

Welcome to loomsy.ae ("Loomsy," "we," "us," "our"). By accessing or using our website and placing an order, you agree to the following terms.

General

These Terms govern your use of loomsy.ae and any purchases made through the site. We reserve the right to update these Terms at any time; continued use of the site after changes are posted constitutes acceptance of the updated Terms.

Products

We sell fabrics and related textile products. We make reasonable efforts to display accurate colors, textures, and descriptions, but slight variations may occur due to screen settings, lighting, or natural variation in fabric dye lots. Fabric measurements may vary slightly (+/- a small margin) due to the nature of textile cutting and manufacturing.

Orders & Payment

By placing an order, you confirm that the information provided is accurate and complete.
We accept payment via credit/debit card and buy-now-pay-later services through Tamara and Tabby, subject to their respective terms and approval.
Once an order is confirmed, it cannot be cancelled or modified. Please review your order carefully before submitting.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability, in which case a full refund will be issued.

Pricing

All prices are listed in AED and exclude shipping costs unless stated otherwise. We reserve the right to change prices at any time without prior notice; the price at the time of order confirmation applies to that order.

Shipping & Delivery

Shipping is governed by our [Shipping Policy], which forms part of these Terms.

Returns & Refunds

Returns, exchanges, and refunds are governed by our [Refund Policy], which forms part of these Terms. In summary, we do not accept returns or exchanges unless an item is confirmed defective, and confirmed orders cannot be cancelled.

Intellectual Property

All content on loomsy.ae — including but not limited to product photographs, fabric descriptions, logos, graphics, website design, and text — is the property of Loomsy and protected by applicable copyright and intellectual property laws. You may not copy, reproduce, distribute, or use any content from this site for commercial purposes without our prior written consent.

User Conduct

You agree not to:

Use the site for any unlawful purpose
Attempt to gain unauthorized access to our systems or data
Post or transmit harmful code, spam, or fraudulent information
Misuse or scrape our product data, images, or pricing for commercial use

Limitation of Liability

To the extent permitted by UAE law, Loomsy is not liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased, including delays caused by third-party couriers, payment processors, or customs authorities.

Third-Party Services

Our site uses third-party services including payment processors (card networks, Tamara, Tabby), analytics (Google Analytics), and advertising tools (Meta/Facebook Pixel). Your use of these services is also subject to their respective terms and privacy policies.

Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.